Beyond the Estimate: How AI is Humanizing the Claims Experience with Bill Brower
Published December 10, 2025
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About This Episode
We're coming to you LIVE from ITC! In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Bill Brower, Senior Vice President of Claims for Solera, to discuss the radical transformation of the claims process. With over 35 years in the industry—ranging from his father's body shop to executive roles at Nationwide and Liberty Mutual—Bill offers a masterclass in how technology is making the claims process more customer-friendly. Bill dives into the mechanics of AI-powered estimating, the shift toward instant digital payouts, and why the biggest barrier to innovation isn't the software, but the culture of legacy processes. Discover why Bill believes AI makes claims professionals "superhuman" and what a truly seamless, virtual claim journey will look like by 2030. Whether you're a young professional entering the industry or a carrier rethinking your digital strategy, this conversation highlights why test-and-learn mindsets are essential for survival in a digital-first world. To find out how TrustLayer manages risk so that people can build the physical world around us, head to TrustLayer.io.
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